Frequently Asked Questions

Registering is really quick and easy. With no complicated forms, you’ll be ready to play in minutes, just click the 'Play Now' button on the home page (or 'Join Now' in the top navigation menu) and follow the simple instructions. Be careful the information you submit is correct since your winnings, gifts and prizes will be sent to this name and address. If you haven’t registered yet, what’s stopping you? Do it now and join in the fun!

If you have made an error or would like to change or update your information (for example if you move house) please send your new details to customer service by submitting a trouble ticket from within the Support area of the site (when you are logged in) and we’ll make the changes.

When you first register you’ll be asked to select a User Name and Password. Every time you go to bingos.co.uk, just click log in and enter your username and password. That’s all you have to do. If you ever forget your password, don’t worry, we can easily and quickly remind you. See 'I forgot my user name or my password' section below.

Once you’ve registered, log in to the member’s area where you can make your first deposit and claim any New Player Bonus you are entitled to. Most people deposit straight away after registration so you can start playing – and winning – immediately.

Yes, you can play for free. All of our games can be played as a guest with ‘free money’. Of course, you cannot withdraw any winnings. To play for free, just click on the Play for Free links within the games pages of the website (no need to login, just go to www.bingos.co.uk.). Plus, anytime you like you can start playing for cash, log in and click the 'Real Play' links to play for real winnings you can spend!

Don’t worry, we can easily help and you’ll be playing again in no time. Just click on "Forgot Your Password?" at the top of the home page. On the next page that will appear, enter the email address you registered with. You will then be asked a security question and a new password will be sent to you.

Alternatively just email us at Support@bingos.co.uk and we will help you gain access to your account.

If you have any other problems getting started, registering or logging in please contact Support@bingos.co.uk. We’re here to help and answer any questions you have. We will get back to you Monday - Friday 9am to 6:00pm, Monday to Friday, normally within 1 working day.

Yes, you can play with total confidence. Bingos.co.uk is fully licensed in Malta as NetPlay TV (Malta) Ltd. (the company that operates Bingos.co.uk), and is a full member of the European Union - meaning bingos.co.uk is licensed in the EU. We adhere to a strict code of conduct. However, please read the Bingos.co.uk terms and conditions carefully before playing and check the laws of the country in which you reside. All our players must be over the age of 18.

All your personal data, any purchases you make, all the games you play and all your activity on the site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. Visit www.thawte.com for more information.

Yes. All your transactions are completely secure, using Thawte's 128 security certificate, the best internet security certificate available. Visit www.thawte.com for more information.

Yes. At bingos.co.uk, we use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages. What that means is it cannot be obtained by anyone. If someone uses your ID and Password (for example a family member) or you notice unusual changes on your account status, please email us atsupport@bingos.co.uk for further investigation.

If your credit card is stolen, lost or disabled or should your credit or debit card details change (expiry date, issue number, start date), please contact NetPlay TV (Malta) Ltd. (support@bingos.co.uk) immediately. Should you not inform NetPlay TV (Malta) Ltd. about any issue relating to your credit or debit cards, the company cannot be held liable for any financial damage or similar problems you may suffer. Of course, as you would normally, you should contact your card issuer as your first priority before contacting us.

If you have purchased using your credit or debit card, you will get confirmation by e-mail and the transaction will appear as NETPLAY TV 0207 819 9122" on your card statement.

In order to deposit into your Bingos.co.uk account, you must first be a registered member. Once registered, just log into the member’s area and click on 'Banking' and then 'Fund Account' in the main area. There you will find the different funding options available. Select the option that best suits you and your account will be funded as soon as the amount has been verified successfully.

If you pay by credit/debit card, we will charge your card as soon as possible after purchase. This will be reflected on your card statement within a few days depending on your contract with your card issuer and/or bank.

All orders will be carried out and the funds should become available for play immediately after you make your deposit.

We recommend you as the cardholder should print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions or problems at a later time and keep them at an easily accessible place.

The minimum deposit required to play games, purchase cards and be eligible for winnings is just £9.

You can deposit a maximum of £500 each time you wish to fund your account.

The sum of all your deposits made on one day is limited to a maximum £500. Furthermore, the maximum amount you can have in your account is £5,000. If you would like to increase this, then please contact the helpdesk at Support@Bingos.co.uk who will be happy to help.

No. In order to protect the security of all our players and to remove any risk of fraud, you can only play with a credit card that matches the name and address details that you registered with.

The following withdrawal request conditions apply in every case:

• For all withdrawals under £10 you will be charged a £1 processing fee. For any other withdrawals over £10 there are no processing fees.
• For winnings to be paid out the player must have made at least one deposit prior to winnings, i.e. it is not possible to cash out winnings that result from promotional bonuses prior to making the first deposit.
• In general, all withdrawal requests are subject to the condition that the player must have made at least one deposit prior to winnings. If this is not the case, the withdrawal request will be cancelled and the balance will be returned to the player's account as a bonus, with a limit of up to £50 bonus. Winnings derived from free money, such as "Bonus", cannot be cashed out at all.
• As soon as the client requests a payout, the system will remove any unqualified bonuses they may have on their account.
• Withdrawal requests are limited to one per day and per payout period. The payout period is 2 business days after the date of the request. This means the process day is the 2nd business day after the payout request and only one withdrawal will be approved within this period. The payout period can be longer if the player is required to send documentation, in this case the payout period ends with the approval of the pending withdrawal request. Please note, this does not mean that the client will receive the payout amount on the second business day as the payout method used determines how long the payment will take to be received.
• Clients can cancel, totally or partially, their withdrawal request whilst the payout is pending. If the payout request has been completely cancelled (i.e.: all the funds were redeposited into the client's account) the withdrawal request will appear as completed.
• By default, payouts will be refunded through the same payment method used by the customer to deposit (Neteller, Moneybookers, click2pay, Visa, Visa Electron, Maestro (formerly known as Switch) Solo and Visa Delta). Clients, who have used Mastercard exclusively as their payment method will be, by default, paid out by cheque sent to the registered home address.
• Due to banking rules and postal processes, cheques will be dispatched to the customer up to 7 working days after the request has been approved and processed.
• For security reasons, customers who deposited during the last 6 months via MASTERCARD or via cards which are not valid any more (for any reason) will be asked to send us some personal documentation before we can process the withdrawal request. Please note that this can delay the processing of your payout request, and we apologize in advance for the inconvenience.
• Customers who require having their funds paid to a Maestro or Solo card will need to provide the start date and issue number before the payment can be processed. Evidence of this information may need to be provided in the form of a copy of the front of the card itself. Please note that customers who are required to produce said evidence may also need to provide proof of address and ID.
• Bingos.co.uk reserves the right to request personal documentation in the following cases:
  - Where deposits or withdrawals have reached a level of £1,000.00 accumulatively
  - When the cardholder name or e-wallet account beneficiary does not match the Bingos account holder.
  - The account holder shows any behaviour that may indicate money laundering or bonus abuse
• Should there be a problem related to the processing of the payout request (ie, expired cards, disabled cards, security issues, etc…) a bank wire transfer may be offered for amounts equal and higher than £500. For wire transfers less than £1,000 a fee of £35 is charged.
• Bingos.co.uk retain the right to limit any payouts derived from winnings that have been generated by wagering promotional bonuses (Eg: - In the case of a £5 promotional bonus, the payout derived from winnings generated by this promotional will be limited to £50). Should a progressive jackpot be won by a player who has yet to make their first deposit and is therefore playing with free promotional money, the payout will be limited to £50. The full amount of the progressive jackpot will be restored as soon as technically possible.
• Bingos.co.uk reserve the right to pay withdrawals above £5,000 in installments.
• We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions or problems at a later time and keep these in an easily accessible place.

A bonus, or BB in short (Bingo Bonus), is free money we award you. You can earn BBs from your deposits (on every single deposit you will get a bonus), as a prize for playing chat games in the chat rooms, as well as for many other promotions. You can use your BBs to play any of the bingos games, but to play the casino games you need to use the Bonus Convertor! More information on that below:-

Here are some more details:

• BBs cannot be cashed out, but winnings from them can.
• The player must have deposited money within the last 30 days
• The bonuses must be qualified before they can be used for playing. In order to have them qualified, you must lose 95% of your funds and the account balance has to be less than £10. No roulette game will contribute to the qualification of the Bonus.
• All deposit related bonuses are subject to Bingos' wagering rules.
• Should any deposit related bonus be credited manually, these will be subject to the wagering rules too. Should the wagering rules not be met, Bingos.co.uk shall be entitled to deduct the manually credited deposit bonus at anytime.

Every single time you fund your account Bingos.co.uk grants you a specific deposit bonus (BBs) based on your loyalty level. The table below shows you how much bonus you will get on every deposit. In each case, it shows the example of making a GBP100 deposit.

N.B. (The small print - there's no catches, don't worry!) * Newbie Members will be granted a 100% bonus for their first deposit only. Second deposits will be granted a 25% bonus. ** Newbie members who receive a promotional registration bonus automatically become Bronze Members and so are not eligible for the 100% deposit bonus on their first deposit.

You can use the BBs on online bingo games. However, you cannot use it on the casino games or TV bingo. If you want to use bonuses on the casino games or TV bingo then you will need to use the Bonus Converter. You can convert BBs into cash, which can then be used on the casino games and TV bingo.

Our Loyalty Points System is based upon your wagering activity. The more you wager, the more points you earn. The more points you earn, the higher your member level will be.

The table below shows the wagering requirements for each game (Eg:- You need to wager £2,50 playing bingo to earn 1 point, or wager £25 in blackjack to earn 1 point).

The more points you earn the higher your level will be. We have different levels: Newbie, Bronze, Silver, Gold, Platinum and Diamond! The higher your level, the more free bonuses you can get on every deposit! Have a look at this table for the details:

All your points contribute to your loyalty level. Don't forget to read about our special Bonus Convertor which allows you to use BBs on casino games.

Although the bonus system may seem a little confusing at first, it’s actually very simple to understand once you start playing (Really!). However, please do not hesitate to ask support@bingos.co.uk. We can call you back if you like, explain it and answer any questions you might have.

The Bonus Convertor allows you to convert your bonus money into cash. You can then use this cash to play on any game you chose including all the casino games. The conversion of bonus to cash is set at 10% of the bonus amount however from time to time this is increased as a special promotion -keep an eye on the weekly newsletters for more information.

Here’s how it works:

• You receive the same loyalty levels and bonuses.
• These bonuses are qualified in the casino games & bingo. No change to the current rules.
• The bonus money cannot however, be spent on the casino games. When you try, your balance will appear as 0. If you go to bingo, your balance will show your bonus amount, which can be freely spent.
• Bonus money can still be used on bingo games, with no change to the current rules.
• For casino games, players can convert the bonus money into cash and then spend it on the casino games. The conversion is at 10% of the value of the bonus.
• For successful conversion, no cash balance or payout request can exist at that time.
• To convert bonus to cash, go to a new page on the site where you can see your bonus balance. You will also be able to see the "Bonus Convertor " available.
• The money converts to "cash" - you can withdraw it if you like, you can spend it on any game, all the casino games or on bingo.

Example:

I deposit £100 through VISA.
I am a platinum member and receive 125% bonus.
My balance is now £225

I play slots - my balance shows as £100.
I lose 95%.
My balance is now £5.
My bonus qualifies.

I have two options now - go and play bingo, where i can spend £125 bonus money - with the usual bonus rules. Or I go to bonus conversion page and change my 125 Bonus money to £12.50 cash. With my £12.50, I can do whatever I want £ play slots, bingo, blackjack, roulette, withdraw (if I had enough).

For Gold members, Platinum Members, Diamond Levels, we have prepared a special rewards package for those of you who reach these levels. See details:
To claim your pack, please send an email stating your new level to community@bingos.co.uk with your full delivery address.

Gold Member

Platinum Member

Diamond Member

We cannot set or influence in any way the results of our games. We use one of the most sophisticated random number generators (RNG) in the world. Our software provider (Parlay Entertainment www.parlaygroup.com) ensures that every single game is truly random. It’s your assurance of absolute fairness, honesty and clarity. It’s impossible for us to change any of the RNGs involved in the games. Even if we even had the facility to do that we would be in breach of our License.

For absolute fairness, if you become disconnected during a game, the game will be played out on the casino's servers. Your balance will automatically be adjusted whether you win or lose.

Bingos.co.uk offers its players different bingo halls: 50p, 25p and 10p, "Tourney" room, "AOL" room, "MSN" room, "The Big One" room, "Free-Roll" room, etc. Each one features a different theme. Just choose the bingo hall you like, or suits you best, and start playing.

In order to play bingo, you need to be a registered member and have deposited funds onto your account. This will make you eligible for purchasing bingo cards.

To play, just log in with your user name and password into the member area, choose the 'Games' section and click on the Bingo icon. From there, you will be able to access the bingo hall you like most. Should a game be in progress, you will see a timer indicating the remaining time and will have to wait until the next game begins. Once a game is finished, a set of randomly chosen cards will be presented to you. Should you prefer different cards to the ones suggested, please click on GET NEW CARDS. Select and buy a card(s) by clicking on the cards that you wish to purchase by clicking on BUY SELECTED CARDS.

You can also pre-purchase your cards. Just click on the link to pre-buy next to the game link, and choose which hour, day, room and game you want to purchase. Money will not be deducted from your account until the game actually starts. You do not have to be in the game if you pre-buy, but your cards will play, and your winnings will be credited to your account.

Participation in all tourneys will be limited to players who have made at least 1 deposit prior to the time of the tourney. If the winner does not meet this condition, the prize will be void and the real winner will be credited accordingly to the new placement.

In order to play bingo, you need to be a registered member and have deposited funds onto your account. This will make you eligible for purchasing bingo cards.

To play, just log in with your user name and password into the member area, choose the 'Games' section and click on the Bingo icon. From there, you will be able to access the bingo hall you like most. Should a game be in progress, you will see a timer indicating the remaining time and will have to wait until the next game begins. Once a game is finished, a set of randomly chosen cards will be presented to you. Should you prefer different cards to the ones suggested, please click on GET NEW CARDS. Select and buy a card(s) by clicking on the cards that you wish to purchase by clicking on BUY SELECTED CARDS.

You can also pre-purchase your cards. Just click on the link to pre-buy next to the game link, and choose which hour, day, room and game you want to purchase. Money will not be deducted from your account until the game actually starts. You do not have to be in the game if you pre-buy, but your cards will play, and your winnings will be credited to your account.

Participation in all tourneys will be limited to players who have made at least 1 deposit prior to the time of the tourney. If the winner does not meet this condition, the prize will be void and the real winner will be credited accordingly to the new placement.

We offer many casino style games in addition to the bingos games. These include slot machines, video poker games, roulette, blackjack, pull tabs and many more. Some further details are shown below:-

Video-poker is just a mixture of poker and slots. The aim is to have a better hand than the system. To start the game, click on the Deal button and the machine will offer you 5 cards. Then decide which ones you will hold. Simply click the cards you would like to keep or on the Hold button under each one. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you'll have won the bet. The pot depends on the money you have wagered.

Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you'll win the pot according to the bet you have made. By selecting MAX BET you automatically play for the jackpot. NB: To play for Dead Man's Chest progressive jackpot, minimum bet must be £1.

Pull tabs are very easy to play. The aim is to match the symbols you uncover to the winning combinations on the left hand side. You can uncover the tabs one by one by clicking on each one of the 5 stripes; you can pull all at once (pull-all button) for quick games; you can play the bet twice (2X button), five times (5X button) or ten times (10X). A summary popup will appear to show the winnings and game details. To play again, simply click on the new card button on the left under the winning combination.

We offer our players the ability to set maximum spending limits against their accounts. If you wish to set a limit to the amount you can deposit to your account, please contact our Customer Care team who will be happy to change the spending limits related to your account.

Please note - any increase of your limits will require a 7 day cooling-off period before they can be put in place.

We also offer a self-exclusion facility where you can exclude yourself from our games. You can do this by contacting our Customer Care team at any time.

Should you request your account to be closed because you believe you are gambling excessively, we will take steps to make sure you cannot re-register with us or for any other games offered by NetPlay TV. However, we would also recommend that any player self-excluding should make use of available blocking software such as Gamblock (www.gamblock.com) to prevent them from accessing other gambling websites and to extend their self-exclusion status to any other gambling organisations they may frequent.

We are very aware of the importance of providing our customers with help and advice to assist you to gamble responsibly. Please find below some contact details for organizations that offer help and advice for anyone who seeks it for any reason.

www.gamblersanonymous.org.uk

Gamblers Anonymous have a range of advice and help available for individuals who may feel they have a problem.

www.gamcare.org.uk

GamCare have a UK based telephone helpline - 0845 600 0133. Please contact them or visit their website for more information.

www.gambleaware.co.uk

Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling.